These terms apply to all orders placed in the Coldcore online shop, operated by [Company name and legal form], [Street and number, postcode, city], [Country] ("we", "us"). Details: see the legal notice.
1. Orders and contract
- Product pages are not binding offers. By placing an order you make an offer to buy the products in your cart.
- The order confirmation e-mail sent right after checkout only confirms that we received your order. The contract is concluded when we accept the order, at the latest when we confirm receipt of your payment by e-mail or ship the goods.
- Products marked "price on request" can't be ordered online: contact us for a quote.
2. Prices
Prices are shown in euros (EUR), pounds sterling (GBP) or US dollars (USD): choose the currency at the top of the page. Our prices are set in euros; pound and dollar prices are converted at the European Central Bank's daily reference rate. Your order is in the currency you check out in. Shipping is free. Import duties and taxes for deliveries outside the EU are not included (see Shipping).
3. Payment in cryptocurrency
- We accept the cryptocurrencies and networks listed on Paying with crypto. We don't accept cards, bank transfers or cash.
- At checkout, the order total (in the currency of your order) is converted into the chosen cryptocurrency at the current exchange rate plus a small margin for price movements. Each order gets its own payment address.
- The amount shown is fixed for a limited time (shown at checkout). A payment that arrives later is valued at the exchange rate at the time it arrives.
- Please pay within 24 hours of placing your order. Orders that are still unpaid after that are cancelled automatically.
- A payment counts once it has the required number of confirmations on its blockchain. If you pay less than the amount due, the order stays open until the rest is paid. Overpayments are refunded on request (see section 7).
- You are responsible for sending the exact amount, in the right currency, on the right network, to the address shown for your order. Funds sent on another network or to another address may be lost; we will help where we technically can, but can't guarantee recovery.
4. Delivery
We deliver to the countries listed on Shipping, after the payment has been confirmed. Delivery time after dispatch: Tracked and insured, 2-5 business days. Risk passes to you on delivery if you are a consumer.
5. Right of withdrawal (consumers)
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for orders delivered in several parcels: the last parcel).
To exercise the right of withdrawal, you must inform us ([Company name and legal form], [Street and number, postcode, city], [Country], e-mail [Contact e-mail address]) of your decision to withdraw from this contract by an unequivocal statement, for example an e-mail. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We carry out the reimbursement in the same cryptocurrency you paid with: we refund the amount you paid, in the currency of your order, converted at the exchange rate on the day of the refund, to an address you give us. We pay the network fee. Alternatively, we can agree on another means of reimbursement.
You shall send back the goods to [Address for returns] without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Please return the goods well packed, insured and with tracking.
Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):
To [Company name and legal form], [Street and number, postcode, city], [Country], [Contact e-mail address]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ...
Ordered on (*) / received on (*): ...
Order reference: ...
Name of consumer(s): ...
Address of consumer(s): ...
Signature of consumer(s) (only if this form is notified on paper)
Date: ...
(*) Delete as appropriate.
The right of withdrawal does not apply to business customers.
6. Warranty
- The statutory warranty for defects applies: 2 years from delivery for new goods. For refurbished (used) goods sold to consumers, the warranty period is 12 months from delivery, where the law of your country allows this shorter period.
- New products also come with the manufacturer's warranty, under the manufacturer's terms. It doesn't limit your statutory rights.
- To report a defect, contact us with your order reference and a description of the problem. We repair or replace the product; if that isn't possible, you can get a price reduction or a refund.
7. Refunds
Refunds (withdrawal, defects, cancelled orders, overpayments) are paid in the cryptocurrency you paid with, for the amount due in the currency of your order, converted at the exchange rate on the day of the refund, to an address you give us. Please send that address from the e-mail address used for your order.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory product liability law. For slight negligence we are only liable for breach of essential contractual obligations, limited to the damage foreseeable and typical for this type of contract. Graphics cards and AI systems should be installed by a qualified person; we are not liable for damage caused by incorrect installation or use outside the manufacturer's specifications.
9. Applicable law
The law of [Country whose law applies] applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law doesn't deprive you of the protection of the mandatory provisions of the law of the country where you live.